Showing posts with label Hanoi. Show all posts
Showing posts with label Hanoi. Show all posts

Saturday, August 13, 2011

Tokyo/Vietnam July 2011 - Exploring Hanoi

***This post is part 8 of a full trip report. The index can be found here***

I was pretty exhausted from my travels after arriving at Noi Bai International Airport outside of Hanoi. It was definitely a good thing that I had pre-booked a private car pickup with the hotel. Taxi scams are notorious in Hanoi these past few years (just do a quick Google search), so despite being a couple of dollars more expensive than a taxi, I felt it was well worth the security.

What I wasn't ready for, however, was the white-knuckle, heart-attack inducing driving that every Hanoian seems quite adept at. I was dozing in and out of sleep during the 40 minute ride into town, but in the moments that my eyes were briefly open, I recalled seeing bright headlights coming directly toward us - we were swerving in and out of oncoming traffic to pass the slower cars that seemed to live in the fast lane. Not that there was a fast lane, or even lanes at all. Cars, motorbikes, trucks, bicycles, and pedestrians all shared the open freeway. I'd open my eyes again to catch a glimpse of children and old women with shoulder baskets crossing the freeway in front of our car while we swerved to avoid the potential fatalities. This, apparently, is normal everyday driving in Hanoi.


You learn very quickly how to walk the streets of Hanoi. Rule #1: Cars don't ever stop for red lights, and neither should you. Rule #2: Don't ever focus on trying to avoid bicycles, motorbikes, or cars while crossing the street. Just keep walking at a steady pace and somehow, everything works out. Rule #3: Sidewalks are just extra lanes of the road, expect to be honked by motorbikes driving on the sidewalk, or even cars. Rule #4: Like rule #3, roads are also sidewalks. Expect to see grandmas randomly strolling on the freeway, or people getting haircuts, or stalls selling everything from fruits to baguettes.

Crossing the street in Hanoi

Hanoi is truly a small town at heart, despite the designation of capital of Vietnam. There are very few high rises here, but you get the feeling that the city is quickly outgrowing its skin... roads are consistently congested, the local parks are filled with people from dawn to well past evening, and construction is around every corner. This does make for, however, a very exciting city to explore.

Deceptively calm picture of Hoan Kiem Lake

The Old Quarter is the touristy part of town, and contains many of the famous sites. Hoan Kiem Lake serves as a meeting place of sorts for Hanoians young and old. Women doing their daily group exercises, teenage lovers cuddling by the water, and tourists snapping photos all converge in this designated center of town. Shops and restaurants surround the lake and spread outwards in a maze of streets and alleyways. Right across from the lake is the famous Thang Long water puppet theater. The show is a bit manic, but entertaining and quite humorous nonetheless.




A hotel I would probably avoid in the Old Quarter


Water puppetry

There are plenty of museums and temples to see in Hanoi, the most famous of which is probably the Ho Chi Minh Mausoleum. Not quite sure what it is with communism and their uncontrollable urge to embalm leaders and put them on display... but it sure makes for an eerie and uncomfortable tourist attraction. Most of the time spent at the mausoleum consists of waiting in a fast-moving line. Soon, you enter the building and up some stairs, all the while being carefully monitored by uniformed guardsmen telling you to stop talking or giving you the evil eye. Once inside the dimly-lit hall displaying Ho Chi Minh's body, you move quickly in line (with guards physically pushing you forward if you are too slow) around the perimeter of the room, staring at the center glass enclosure housing the body. And in less than 2 minutes the tour is over. To be honest, the whole thing had a strange amusement park feel to it... almost like the haunted house ride at Disneyland. Except, of course, the main attraction being a dead body. Very, very weird, but definitely worth a visit. Of course, no pictures are allowed inside, and to be sure of that, you leave your camera in a security office prior to entering (I was sure I would never see my camera again - luckily I was wrong).


One-pillar pagoda

Tran Quoc Pagoda, the oldest in Vietnam

The most well-known war museum among Western tourists is probably the Hao Lo Prison, aka the Hanoi Hilton. The key to visiting any historical museum in Vietnam, especially those relating to recent wars, is to expect propaganda. If you can look past the blatant misinformation and balance that with some of the universal truths about war in general, it becomes a lot easier to digest what you are seeing. Not far from the prison is the Temple of Literature, which turned out to be slightly different than what I had imagined. Anticipating a quiet and peaceful walk through old architecture and beautiful trees, we instead came upon hoards of teenagers all rushing in to buy incense so they could pray inside the temple for (what else?) good grades. It was actually quite a funny sight to see, as my friend and I both agreed their time would probably be better spent at home studying instead.

The Hanoi Hilton



John McCain's flight suit

Temple of Literature

Teenagers praying for a miracle

Hanoi is definitely a city in transition, bound to experience some growing pains in the next decade or two. But it will be exciting to come back in a few years time to see all the changes that have taken place.

Saturday, August 6, 2011

Tokyo/Vietnam July 2011 - Hanoi Elegance Diamond Hotel

***This post is part 6 of a full trip report. The index can be found here***


This is the best service I've ever experienced at a hotel, period. The end.

Well, no, I'm actually going to talk a little more about the Hanoi Elegance Diamond Hotel... but without even an ounce of hyperbolic intention, I can guarantee you this is no ordinary local hotel chain. Though I would never claim to be a connoisseur of luxury hotels, I've stayed at my fair share of nicer international brands such a Le Meridien and InterContinental. The service at the Hanoi Elegance has many of these places beat hands down.

Typically when traveling abroad, I do enjoy staying at the larger international chains just because of familiarity. You know what to expect when staying at a Starwood or IHG property, and you know there won't be any unpleasant surprises in terms of service, comfort, or food. However, I also love the experience I get staying at a locally-owned hotel. Often times, the service feels a lot more personal, and the value much higher, especially in Southeast Asia.

Lobby at the Hanoi Elegance Diamond Hotel

Streets of Old Quarter right outside

I browsed through TripAdvisor reviews for Hanoi and came across a number of Hanoi Elegance properties, four of which occupied rankings in the top ten. I was thoroughly impressed with the hundreds of reviews they each had. So despite there being an InterContinental a little further away from the Old Quarter, I decided to take a chance and book with the Hanoi Elegance Diamond Hotel, which was centrally located and had unreal reviews with a 99% positive rating.

After a harrowing 40-minute car ride to the hotel (I'll go into the details in a later post), I arrived fairly late at 10:40 pm. They greeted me with a welcome drink, which was delicious and well-needed in the heat, and told me to go up directly to my room since my friend had already arrived earlier in the day. He had been in Asia for more than a week already exploring Bangkok and Singapore, and I was just joining him for the Vietnam leg of his trip.

I was pleasantly surprised when I saw the room. We had booked a junior suite for $110/night, and it looked to be well worth it. The room was very large, with a very comfortable king bed, a work area with an IBM ThinkPad laptop and ethernet + WiFi included for our personal use, a lounge area with a complimentary bowl of fresh fruit and bottle of wine, flat-screen TV, and plenty of storage/closet space. The bathroom was very modern, with a beautiful rain shower and wood floor mat surrounded by a bed of small white stones (I completely forgot to take a picture of it - my bad). We stayed in the junior suite on the 9th floor prior to leaving for the Halong Bay cruise. This room had a small balcony overlooking a view of the city. On return, we were given the junior suite on the 10th floor, which unfortunately didn't have a balcony.




The included breakfast buffet was simply fantastic. A huge variety of fresh fruit, pastries, hot dishes, and delicious congee with all the trimmings. You can even get complimentary made-to-order omelets, pancakes, and of course, pho. Since the breakfast was so good, we actually ended up eating lunch there on two other days as well, and the value was just incredible. We only tried the Vietnamese dishes, and with my friend being Vietnamese-American, he could definitely vouch for the authenticity and taste. The Hanoi-style Bun Cha was ridiculously good, and the price was extremely reasonable. No international hotel mark-ups here.

Breakfast buffet


Made-to-order banana pancake


Pomelo salad

View from the 12th floor restaurant

Outdoor patio

And finally... the service. Every superlative I read in the reviews were true. They couldn't have been more helpful. Here are just a few examples of what I experienced during the stay:
  • The private car to and from the airport was definitely worth it to avoid the notorious Hanoi taxi scams out there, and it was only minimally more expensive.
  • I had booked our Halong Bay tour using a separate travel agency, but the concierge insisted on calling them for us to confirm our pickup time and verify that they knew how to get to the hotel.
  • I had accidentally left my camera battery charger at my hotel in Tokyo, and they immediately directed me to a reputable electronics store nearby and advised me on how much I should pay.
  • Every time we walked in or out of the hotel, we were greeted with smiles and genuine questions asking how our day was or if we needed directions or help with anything.
  • Their recommendations for local restaurants were spot-on and gave us a wonderful sampling of northern-style Vietnamese cuisine.
  • When I tried to buy tickets to the famous Thăng Long Water Puppet show near Hoan Kiem lake and they were completely sold out, I shared my disappointment nonchalantly as I came back to the hotel. Low and behold, about two hours later, I received a phone call in the room telling me they were able to secure two first-class tickets.
  • The ladies at the front desk and concierge spoke almost perfect English. I actually asked one of them if she was from the States since her accent sounded very American. She wasn't, but she had worked on a number of American movie sets in Vietnam.
By the end of our stay, I was simply floored as to how good the service was. There was nothing they weren't willing to do for their guests, and that's just something you will never find at an international chain - at least not without being nickel-and-dimed to death. From the welcome drinks, to the fresh fruit bowl that was refilled every day, to the incredible breakfast spread every morning, there was not a single fault I could find with the Hanoi Elegance Diamond Hotel. Upon checking out, I remarked to my friend that it could only go downhill from here unfortunately, because they simple set the bar too high for any other hotel we were going to stay at during this trip.

The hotel is located centrally in the Old Quarter of Hanoi. It is a 3 minute walk to Hoan Kiem Lake (although walking across streets in Hanoi is a story in and of itself), and there are countless shops, stalls, and restaurants nearby to try.

Friday, July 29, 2011

Tokyo/Vietnam July 2011 - Japan Airlines 751 Economy Class (NRT - HAN)

***This post is part 5 of a full trip report. The index can be found here***

As I mentioned in an earlier post, I wanted to avoid the Tokyo Metro on my way to NRT. Despite finally getting slightly comfortable with finding my way through the maze of tracks and transfers, I didn't want any last minute snags that would cause a repeat of my adventure to the airport at the beginning of this journey.


I booked the Airport Limo Bus for $37 from my hotel, which sounded a little steep, but since NRT is about an hour and a half outside of central Tokyo, it really wasn't bad at all. Pickup was directly in front of the hotel, and we continued on to three other pickup points before going on our way. The bus was quite comfortable, and another plus is the Tokyo scenery you get to see along the way.



Once at NRT, I noticed that Japan Airlines had a number of self check-in kiosks which I tried to use, but since I had applied for a Vietnam visa on arrival and didn't have it with me, an agent eventually directed me to the counter where the lady had to ask a supervisor how to deal with my situation, and then proceeded to made copies of my passport and visa approval form.





I made my way through security (love security checks at Asian airports - extremely fast and courteous) and grabbed a bite to eat upstairs at the food court. I must say, NRT seemed a bit bleak when it came to shopping and eating, especially compared to the newer mega-airports all over Asia. A quick tram ride over to Terminal 2 and I arrived at Gate 81 to wait for my flight to Hanoi.




Japan Airline 751
Boeing 767-300
Tokyo Narita (NRT) - Hanoi (HAN)
Monday July 4, 2011
Departure: 5:55 PM (scheduled) / 5:53 PM (actual)
Arrival: 9:40 PM (scheduled) / 9:29 PM (actual)
Duration: 5h 45m (scheduled) / 5h 36m (actual)
Seat: 18C (Economy)


The seats on our 767-300 were a bit more dated than my previous flight, but overall, the interior looked extremely well-maintained. There was AVOD at every seat, which surprised me a little considering the flight was a relatively short 5 1/2 hours. Initially I had an aisle seat on the left side of the plane, but by the time boarding had ended, the window seat next to me at 18A remained empty, so I quickly moved over to snap some pictures along the way. Typically I like to choose aisle seats for any flight over two hours since I have a tendency to drink a lot of water on the plane, resulting in... well, you know.



Takeoff was uneventful. There was quite a bit of turbulence leaving NRT, but seatbelt lights were turned off about 20 minutes out. Drinks and meal service started shortly after that. Dinner consisted of a simple Japanese-style beef bowl with a side of wasabi-seasoned cold noodles. A separate dish contained small appetizers such as fish cake, pickled radish and steamed egg. Dessert was a Haagen Dazs vanilla ice cream.


While the taste was not as great as the previous JL flight from SFO, this was definitely good and filling enough for a flight of this duration. Green tea was offered after the meal. For some reason, I just enjoy Japanese green tea a lot more than other types... maybe the deep flavor makes me think it's healthier for some illogical reason.


After the sun had set, I decided to explore the AVOD system. Choices were rather limited, but one movie was all anyone could really fit in on this flight anyways. There were a couple of newer Hollywood movies, and I decided to watch the Disney animated film "Tangled" since it was short and probably didn't require a lot of concentration. By the time the movie ended, I still had about two hours of flight time left, but with a quick nap, and I awoke to the start of our descent into Hanoi.


There was no trouble with landing today (thankfully), but once inside the arrivals area, I quickly realized I was in trouble. As I mentioned above, I had a Vietnam visa on arrival approval form, but I didn't know exactly what to expect once I got there. Well, first, I stood with my form in the foreign passport holders line, waiting for entry. A security officer noticed that I was holding the approval form and asked me if I had a visa already. I shook my head, and he casually pointed for me to go back around the corner.

I looked around and saw a small visa office with glass windows. I first stood in a line with number of other Westerners. I asked if this is where I get the visa on arrival. Someone said yes, but I needed to hand over my approval form and my passport first at another window on the other side of the office. The whole thing was just strange and a little confusing since there were no clear signs as to where to go or what to do. In any case, I went over and gave them my passport and forms (along with a passport photo), and then went back to stand in line.

At that point, my heart suddenly sank as I realized I needed to pay the visa on arrival fee of $25 in US dollars - no Vietnamese dongs, no credit cards. I quickly looked around and saw no currency exchange booths, and all I had in my pocket were Japanese yens that I had hoped I could exchange once I arrived. Freaking out a little, I started to ask people in line if they had any dollars I could borrow. Most looked at me as if I were insane, but the lady in front of me was nice enough to suggest that I ask the officers inside first if there were any other methods of payment, and if not, she would help out.

It was then that I suddenly realized that I still had a reserve of US dollars hidden on my carry-on backpack. I breathed a huge sigh of relief as I looked and saw the stash of bills folded up. Sometimes when traveling, I lose track of these important things... I will definitely have to be more on top of rules and regulations next time.

Finally, I located my checked luggage and saw my hotel driver the moment I stepped into the arrivals hall. We headed out into the heat and humidity of Hanoi - even at 10:00 pm - and needless to say, it was a bit of a culture shock to go from the well-organized and seamless Narita to the literal cluster%@#* that was Noi Bai International. Taxi cab peddlers approached at every step practically grabbing at your luggage directing you to their car. Luckily, my driver shooed them away and soon we were out of the airport for the 40 minute drive into town.