tag:blogger.com,1999:blog-4023034306897231585.post9142108663274814611..comments2023-04-06T03:26:36.559-07:00Comments on Miles To Go...: One Hell Of A Time Booking AeroMexico Award Ticketsgluhttp://www.blogger.com/profile/08826166674389864715noreply@blogger.comBlogger17125tag:blogger.com,1999:blog-4023034306897231585.post-12179622513052787702014-01-09T14:52:17.267-08:002014-01-09T14:52:17.267-08:00I am so glad I found this. I am having a very sim...I am so glad I found this. I am having a very similar problem booking an awards ticket on Delta IAH-MEX-SJD. I can see that the award space is available on AM website but can not get to the second leg of my trip on Delta site and get the error message on FB. If it shows on AM shouldn't I be able to pull up and book on either site or is that not the case. Gonna try FB since 25k vs 35k.GMhttps://www.blogger.com/profile/01502974916283397388noreply@blogger.comtag:blogger.com,1999:blog-4023034306897231585.post-13990913804942116662013-11-21T00:43:51.611-08:002013-11-21T00:43:51.611-08:00There's quite a bit going on behind the scenes...There's quite a bit going on behind the scenes! ;)gluhttps://www.blogger.com/profile/08826166674389864715noreply@blogger.comtag:blogger.com,1999:blog-4023034306897231585.post-29905450918125645642013-11-21T00:33:20.552-08:002013-11-21T00:33:20.552-08:00wow! had no idea you went through such an ordeal t...wow! had no idea you went through such an ordeal to book these tix. behind the milesglu scenes! hlmAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-4023034306897231585.post-51577248766631151722013-11-20T15:29:17.079-08:002013-11-20T15:29:17.079-08:00Matt, that's great to hear! Hopefully this mea...Matt, that's great to hear! Hopefully this means Flying Blue has finally fixed their AeroMexico award booking issues. Glad that everything worked out for the best.gluhttps://www.blogger.com/profile/08826166674389864715noreply@blogger.comtag:blogger.com,1999:blog-4023034306897231585.post-64070647300497251612013-11-20T11:19:47.529-08:002013-11-20T11:19:47.529-08:00Called up this morning and was able to book with n...Called up this morning and was able to book with no issues. The agent said they had been having some issues with their system and Aeromexico for a few days. He remembered me from calling over the weekend.<br /><br />They even waived the phone fee since I said I had issues booking online. Fees came out to the $105 they were supposed to be (not $370 like they were saying yesterday for the connecting Delta flights).<br /><br />I'm just glad i didn't end up stranding 25k MR points at Air France. That was one of the more frustrating awards I've ever booked though.Mattnoreply@blogger.comtag:blogger.com,1999:blog-4023034306897231585.post-27487316338264885052013-11-19T15:57:25.227-08:002013-11-19T15:57:25.227-08:00Were you able to talk to a supervisor? Ask for one...Were you able to talk to a supervisor? Ask for one, and the agent should transfer you right away. Explain to the supervisor that the AM award fare (X) is showing as available, and FB should be able to book it. Then ask them to contact AM directly and request the seat manually. I'm not sure about the taxes and fees. If it says $105 on the FB site and on Delta, then that's the amount it should be. Sorry it's been such a frustrating experience. I completely understand what you're going through :(gluhttps://www.blogger.com/profile/08826166674389864715noreply@blogger.comtag:blogger.com,1999:blog-4023034306897231585.post-43322619236086276402013-11-19T15:37:23.452-08:002013-11-19T15:37:23.452-08:00These people at Flying Blue are driving me nuts. ...These people at Flying Blue are driving me nuts. Every single one of them has a different excuse as to why they see the availability but can't get it.<br /><br />And then, when I try to book connecting flights on Delta, they want $370 in taxes and fees. How can that be right? It says on the FB site (which you can't book anything on) that it should be $105 (which is exactly what it was on Delta)>Mattnoreply@blogger.comtag:blogger.com,1999:blog-4023034306897231585.post-30667747635655099482013-11-16T17:39:57.268-08:002013-11-16T17:39:57.268-08:00Yeah that doesn't sound right to me either. As...Yeah that doesn't sound right to me either. As far as I know, there is only one award fare bucket for AM in economy, and that's the (X) fare. All SkyTeam members should see and have access to the same inventory. Try to get transferred to a supervisor. They may be more willing to help, especially if you explain to them that the award seats are available and the problem is on the Flying Blue side.gluhttps://www.blogger.com/profile/08826166674389864715noreply@blogger.comtag:blogger.com,1999:blog-4023034306897231585.post-89560728085527161132013-11-16T08:29:22.584-08:002013-11-16T08:29:22.584-08:00So I called Air France and they said they can see ...So I called Air France and they said they can see the award seat (1 on each flight I want), but it's not letting them grab it. He said he talked with a supervisor and they were having the same issue. They said I could book a connecting flight (on Delta, which I'd rather not do). <br /><br />I asked him if they should see the same availability that Delta sees and he said no since they have different programs. His example was that if Aeromexico has 10 award seats, they might keep 5 for their program, give 3 to Delta and 2 to Flying Blue. That doesn't sound right to me but I'm no expert.<br /><br />I guess I'll have to keep calling. I think I'm going to try contacting Aeromexico first though.Mattnoreply@blogger.comtag:blogger.com,1999:blog-4023034306897231585.post-71422732337513239872013-11-15T23:40:02.150-08:002013-11-15T23:40:02.150-08:00Matt, that was exactly my experience as well. If y...Matt, that was exactly my experience as well. If you can book the AM award seats with (X) fare on Delta, then that definitely means they should be available to SkyTeam members, AF included. For some reason, the Flying Blue system is just not letting them grab the seats. The only option is to try and escalate it up to a supervisor and tell them to contact AM directly. AM will manually sell them the award seat. Good luck!!gluhttps://www.blogger.com/profile/08826166674389864715noreply@blogger.comtag:blogger.com,1999:blog-4023034306897231585.post-24270489127563726642013-11-15T20:51:03.834-08:002013-11-15T20:51:03.834-08:00I am running into the same issue with Air France. ...I am running into the same issue with Air France. I see availability on AF, Delta multi-city search, and Aeromexico's site for the IAD-MEX roundtrip I want. Like an idiot I transferred some MR points to Flying Blue without calling first, and then when I did call, they said they couldn't see any AeroMexico availability. Zilch for like weeks. So I put an award with connecting flights on Delta on hold and instead of the taxes being $105, they're $370. Obviously I'm not going to book that one.<br /><br />So today I got a few minutes to search and checked that I could get all the way to the payment page on Delta. So I called in to verify that the space on AM was really there. Again the agents said they couldn't see anything on AM and only saw the same flights the Air France guy saw last night. So I hang up.<br /><br />I get back on Delta's website where I was at the booking page for the flights I wanted and decide to give it a try since they have a free 24 hr cancellation. Sure enough, the award books and I have a ticket #.<br /><br />So tomorrow I'm going to try and call Air France and hound them to try and get me seats on the same flight and cancel the Delta award. I guess we'll see what happens.Mattnoreply@blogger.comtag:blogger.com,1999:blog-4023034306897231585.post-85322721037460464732013-11-10T11:58:01.831-08:002013-11-10T11:58:01.831-08:00Are you using the FB website? As I wrote in the po...Are you using the FB website? As I wrote in the post, there appears to be issues with booking AeroMexico award seats using the website. There may be phantom availability and also technical issues. The best way is to first confirm AeroMexico award availability (X) by calling into Delta. Then call into FB and if they cannot book the award, press a supervisor to do a manual sell directly with AeroMexico. That's the only way I could get my tickets booked using FB miles.gluhttps://www.blogger.com/profile/08826166674389864715noreply@blogger.comtag:blogger.com,1999:blog-4023034306897231585.post-27470436860616289212013-11-10T11:54:08.810-08:002013-11-10T11:54:08.810-08:00If it is showing up AND bookable on the Delta webs...If it is showing up AND bookable on the Delta website (meaning you can get all the way to the payments page), then it should be available. But calling into Delta and confirming the availability is the best way. I noticed FB's website sometimes isn't accurate.gluhttps://www.blogger.com/profile/08826166674389864715noreply@blogger.comtag:blogger.com,1999:blog-4023034306897231585.post-2250204169365343112013-11-10T11:38:31.172-08:002013-11-10T11:38:31.172-08:00Hmm I selected a leg with 12.5K miles but when I w...Hmm I selected a leg with 12.5K miles but when I went to the details page, it only gave me an option of 31.5K Business Class on Delta. Did this happen to you? I did not do a multi city trip on AirFrance, not sure if I can.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4023034306897231585.post-54179460033383126042013-11-10T11:28:09.723-08:002013-11-10T11:28:09.723-08:00Thanks for the quick response! If it's showin...Thanks for the quick response! If it's showing up on Delta and on Flying Blue, it should be available right? Or should I call AeroMexico to make sure?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4023034306897231585.post-33611060359867024422013-11-10T01:24:35.203-08:002013-11-10T01:24:35.203-08:00No problem, glad I could help in any way. Yes, the...No problem, glad I could help in any way. Yes, the transfer from AMEX is instant. Unfortunately, I didn't get the supervisor's name. If you are absolutely sure the AeroMexico award fare (X) is available though, try to get any FB supervisor to do a manual sell for you and it should work. Good luck!gluhttps://www.blogger.com/profile/08826166674389864715noreply@blogger.comtag:blogger.com,1999:blog-4023034306897231585.post-79316702315491910042013-11-10T01:05:31.458-08:002013-11-10T01:05:31.458-08:00I'm so glad I came across this blog. I am try...I'm so glad I came across this blog. I am trying to book the same thing on Air France. Do you know if the xfer from Amex to Air France is instant? Do you have the name of the supervisor you spoke to?Anonymousnoreply@blogger.com